Terms and Conditions

The use of 'we','us','I' on this website (www.badbatch.com.au) refers to Bad Batch.

By using our website you are agreeing to our Terms and Conditions.

Delivery Information

Delivery is free Australia wide for all orders over $55 AUD. A $10 flat rate delivery fee will apply to all orders under $55 including products from our 'Extra Goodies' menu.

Please ensure all delivery details you provide are correct. Once your order has been process, we are unable to make changes to the delivery. You will not be compensated should this situation occur. 

Sydney Delivery

Our Sydney orders are delivered by a private courier. We deliver Monday - Saturday. We do not deliver on Sunday unless agreed upon in writing by Bad Batch. Although best efforts will be made to deliver parcels on requested day, we cannot guarantee this. We will not be held accountable for late or early deliveries. We also do not accept responsibility for lost or stolen parcels once the our driver has confirmed delivery.

If you order before 3pm, your order will be dispatched on the next business day. This excludes Saturdays, Sundays and public holidays. If you order on a Friday before 3pm, your order will be dispatched the following Monday (unless a later date has been requested). There is a possibility that your order could be dispatched on Tuesday depending on kitchen capacity. We cannot specify what time your order will arrive.

The above information applies to the following areas: Sydney City, Eastern Suburbs, Western Suburbs, Northern Suburbs and Southern Suburbs. All areas outside the above is classified as "Rest of Australia Delivery".

Rest of Australia Delivery

We use the express Australia Post system Australia Wide. Deliveries take place Monday - Saturday for residential addresses and Monday - Friday for business addresses. We do not deliver on Sunday. If you order before 3pm, your order will be dispatched on the next business day. This excludes Saturdays, Sundays and public holidays. If you order on a Friday, your order will be dispatched the following Monday or Tuesday depending on kitchen capacity. We cannot specify what time you order will arrive.  

Every effort is made to have your order delivered on the day specified but we will not be held accountable for late or early deliveries. When time allows, we prefer to have your order arrive early rather than late. We also do not accept responsibility for lost or stolen parcels but we will open an investigation on your behalf with Australia Post in the event of an undelivered parcel.

Orders will be dispatched 1-3 days prior to you requested date, if you have allowed sufficient time. As a general rule of thumb:  

  • NSW (all areas excluded from 'Sydney Delivery'): 2 business days
  • QLD: Dispatched 2-4 business days prior
  • VIC: Dispatched 2-4 business days prior
  • TAS: Dispatched 2-4 business days prior
  • WA: Dispatched 3-4 business days prior
  • SA: Dispatched 3-4 business days prior
  • NT: Dispatched 3-4 business days prior

International

We ship Australia wide only.

Payment Terms

Payment is immediate. No orders are processed or dispatched before order has been paid for. We accept Paypal, Afterpay, Visa, Mastercard, Amex, G pay and Shop Pay. All prices are displayed in AUD.

Claims of Damages

Every effort is made to ensure your parcel arrives without damage. If you are unsatisfied with the condition your product arrives in, please email hello@badbatch.com.au with photographs of your damaged products. We may request the products be sent back to our HQ in Stanmore 2048 so please do not consume damaged products. We will investigate circumstances and advise on compensation. This may include replacement of products, a credit note or in extreme cases a refund.

Quality of products

Due to the handmade nature of our products, appearance of each product may vary. Colours may not appear exactly the same as on screen. No two cookies are exactly the same and it is very common for slight imperfections to be visible on products.

Intellectual Property

All images and copy on our website is owned by Bad Batch unless stated otherwise. Please respect our Intellectual property.

Privacy and data collection

Bad Batch will only send you advertising emails if you have subscribed to our mailing list. You have the right to unsubscribe at any time. Bad Batch only has access to the information you provide. Your information will not be passed on to any third party provider without your permission. We store your details in our customer database which is powered by Shopify.

All information regarding Shopify's privacy policy can be found here: https://www.shopify.com/legal/privacy.

We use cookies to enhance customer experience and for marketing purposes.

Business Location

All business activity takes place in Stanmore Sydney. We are registered with the Inner West Council and comply with all NSW Food Authority standards. We have all the relevant food safety and business registration certificates and insurances.

ABN 36 204 225 254