Frequently Asked...

Our vanilla heart cookies are not allergy friendly. They contain gluten and diary as well as possible traces of nuts and other allergens. These ingredients cannot be substituted.  

Ingredients (biscuits) : Flour, Butter, Sugar, Vanilla Bean Paste, (Icing): Glucose, Water, Vegetable Fats & Oils, Maize Starch, Vegetable Gum (413), Flavour, Colour (171), Preservative (202), Food Acid (260), Antioxidant (306, 320).

Our Triple Chocolate Chip Cookies are flour free! Yay! We say 'flour free' and not 'gluten free' as they may have been in contact with gluten during the production process. 

We deliver Monday-Friday using the Australian Post Express service.

If the delivery address is within 5km of Stanmore 2048 (excluding CBD), we generally deliver in house. 

Contactless pick up from Stanmore can be arranged.

You can read more about the Australia Post delivery network here https://auspost.com.au/business/shipping/domestic-shipping/express-post

Please allow a minimum of 3+ business days for delivery from the date your order is confirmed.

You may choose a preferred date for delivery from the calendar on the checkout page. We will do our best to accomodate your preferred date however there is no guarantee that they will arrive on the date selected. Please order a few days early to avoid disappointment. 

Where possible we will accomodate last minute orders. Please email hello@badbatch.com.au for more details.

Each cookie is individually packaged for optimal freshness. We suggest consuming them within the first 2-3 weeks of delivery but they will last for up to 3 months.

Free express shippping to anywhere in Australia. 

All cookies must be sold in packaged clear bags. This way they'll stay fresher for longer & we can ensure no buggies snack on the cookies in transit.

We also recommend that you distribute cookies in their original packaging.

However, you'll be pleased to know that we use 100% biodegradable packaging. See next question for more info. 

Our cookie bags are home compostable. Made from renewable cellulose film, are 100% biodegradable and can be composted at home. They can store food for up to 18 months under dry conditions without breaking down. Decomposition time approximately 15 weeks once in the elements. 

Got some serious commitment issues? You can cancel your cookie order within 14 working days of the specified date required. You will revieve a full refund unless we have already purchased ingredients/decorations for your order. Please contact us ASAP if you would like to cancel an order.

Still have a question?

Please contact us at hello@badbatch.com.au