Frequently Asked...

Ingredients (biscuits) : Flour, Butter, Sugar, Vanilla Bean Paste, (Icing): Glucose, Water, Vegetable Fats & Oils, Maize Starch, Vegetable Gum (413), Flavour, Colour (171), Preservative (202), Food Acid (260), Antioxidant (306, 320).

Custom Cookies: Events 

For orders over 50, allow 2+ weeks from ordering to delivery.

Custom Cookies: Gifting

For orders of 6-12, allow 4+ days from ordering to delivery. 

Predesigned Cookie Gift Boxes

Allow 3 days. You can also book in a date in advanced. If you have an urgent order please contact us and we'll do our best to accommodate.




Each cookie is individually packaged and heat sealed for optimal freshness. We suggest consuming them fresh but they will last for up to 6 weeks.

Free to anywhere in Australia. 

We feel for you! Cookies contain common allergens such as eggs and may contain traces of nuts. They're also full fat, full gluten and full on. Sorry Hunni

All cookies must be sold in packaged cello bags. This way they'll stay fresher for longer & we can ensure no buggies snack on the cookies in transport. However, you'll be pleased to know that we use 100% biodegradable packaging. See next question for more info. 

Our cookie bags are home compostable. Made from renewable cellulose film, are 100% biodegradable and can be composted at home. Good moisture barrier for foods. Can store food for up to 18 months under dry conditions without breaking down. Decomposition time approximately 15 weeks once in the elements. 

Got some serious commitment issues? You can cancel your cookie order within 14 working days of the specified date required. You will revieve a full refund unless we have already purchased ingredients/decorations for your order. Please contact us ASAP if you would like to cancel an order.

No. At the moment we are not taking on custom cake orders. We have fallen in love with cookies!!! 

Still have a question?

Please contact us at hello@badbatch.com.au